Frequently Asked Questions
Everything you need to know about your Olivia Jewelry experience.
What materials are used in Olivia Jewelry pieces?
We use high-quality materials including 18k gold plating over sterling silver, genuine freshwater pearls, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch in a cool, dry place when not in use.
What is your shipping policy and estimated delivery time?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days.
Can I return or exchange my purchase if I change my mind?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer a warranty on your products?
Every Olivia Jewelry piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.